Policies

Store Policy

All Sales are final
Lead Time: 2 weeks on most order
We are not responsible for any merchandise after leaving our store
Some of our chocolates have nuts
None refundable 25% deposit on all orders
Rental Deposits collected with the order
Rentals should be back within 2 days of the event
All orders are minimum of 24 pieces
Shelf Life and Storage: 3-4 months with proper storage in a cool, dry place (50-62°F). Refrigerating is not recommended.

Shipping/Handling Policy

All our shipments are guaranteed and insured via UPS or Fedex with complete tracking capabilities. Please provide a correct street address for delivery. Additional Shipping fees will be added to the order.

Ground: via UPS Ground service. 2 to 5 business days within the continental USA depending on your Zip Code (we ship from California).
3-DAY: Via UPS 3 business days Guaranteed almost anywhere in the USA.
2-DAY: Via UPS or Fedex 2-days air. Guaranteed 2 business days shipping almost anywhere in the USA.
1-DAY: via UPS or Fedex overnight shipping. Guarenteed 1 Business Day.
USPS Priority: United States Postal Service 2-3 days priority service in the USA.

Chocolate Shipping

To ensure your satisfaction with this sensitive product, we have established specific procedures:

If temperature is above 70 degrees F or if you are in Florida, Texas, California or any other warm are, please choose 1 or 2 day shipping for chocolate.
To ensure protection from heat and to avoid melting during shipping, chocolates are shipped in foam insulated cooler and ice packs. In this case, you must order one cooler per order

You must provide a shipping address which will enable someone to personally accept your shipment of chocolate to make sure they are received in good conditions